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HELP / FAQ

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How to making calls

The Start Direct Mobile Dialer Application allows you to make calls through your Mobile phone internet connection, saving you up to 70% on your mobile phone bill. Simply pick your plan and download the mobile application to your Android and iOS based Smartphone , if you do not have sufficient Internet access. This means that you can make low-cost phone calls at any given moment, without using the outgoing minute plan of your mobile provider. The Mobile Dialer Application utilizes the Wi-Fi or 3G/4G connection of your Android and iOS based phone.
1. Low-cost calls to domestic and international numbers.
2. Integration of the application with your device’s native phone (use your native phone to make calls through the application.
3. Automatic integration of your existing contact list.
4. Real-time display of your account balance.
5. Online look-up of per-minute rates per area code.
1. An active account of one of Start Direct calling plans.
2. A phone running Android as its operating system (OS version 3 and above) and latest iOS.
3. Download and Installation of the Start Direct application
4. Wi-Fi, 3G/4G connection.
The software / app is free to download and you can always get the latest version for Android & iOS. If you have any issue with Star Direct Mobile Application, please make sure that you are using the updated version. To download Star Direct The app for android and iOS can be downloaded from their respective stores. Just visit the respective stores from your device (Android or iPhone) and search Star Direct.
The first time you start Star Direct Application, If you have already a Star Direct User just enter your username and password, If you don't have Star Direct Login, no worry click on register button on the login page and fill your detail and make international calls worldwide very low cost.
Please make sure your phone is connected to the internet. You can try by clicking a web browser to see if you are online. Ask your Phone Provider to be sure VoIP Calls are not blocked. Make sure Username and Password is correct. Also, ensure that you have credit on your account number.
Don't worry, make sure you have entered the correct username and password. Check that your Internet Connection is working frequent, incorrect login details will lead to the account being blocked for security reasons. Contact our support helpline. If you need to make an urgent call please contact us.
Select from your contacts or enter the number using the format 00+Country code+Areacode+Number eg: 006548751245 or 919650174102.
To make a Free Caller should dial as country code and Mobile Number.
Exp:91XXXXXXXXXX Without + or 00 in Front

To Make calls Using Our paid service Dial As
Two Methods

Example: 0091XXXXXXXXXX or +91XXXXXXXXXX
For assistance : +65944 99360 WhatsApp: +658777 9737

Please note the numbers can be saved in the contact as on the example above. The Dial pad tab shows you a graphic representation of the buttons you find on any phone, and they work accordingly.
To add credit to your account

1. Login on your account portal and Click on the Buy Now button in the portal.
2. Choose the credit amount from the dropdown menu and click continue.
3. Select payment method to complete transaction depending on preferred option. Other alternative payment methods may be accepted depending on your location.
4. Complete transaction, you will be redirected to the account portal.
5. Refresh your account page and the credit will appear on your portal and app.
6. If for any reason the amount does not credit immediately, please wait for between 5-10 mins.

Star Direct

Star Direct is the next evolution in prepaid calling cards and phone cards.